The First-Time Trainer

A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals

The First-Time Trainer

Author: Tom W. Goad
Pub Date: March 2010
Print Edition: $18.95
Print ISBN: 9780814415597
Page Count: 224
Format: Paper or Softback
Edition: Second Edition
e-Book ISBN: 9780814415689

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Table of Contents


List of Exhibits

About the Revised Edition

A Word for the First-Time Trainer


The Purpose of This Book

About Training

Step One: Facilitate Learning

Step One Summary

Skills Trainers Need—Overview

The Impact of Diversity and

Multigenerational Learners

Continuous Learning

Trainer Skills

The Eight Steps

Using the Eight Steps for Various


Step Two: Focus on Performance

Step Two Summary

Needs Assessment

Performance Objectives

Step Three: Focus on Learning

Step Three Summary

The Learning Process

Other Aspects of Learning

Building in Success Factors


Step Four: Be Prepared

Step Four Summary

Key Principles of Preparation

Making Selections

Organizing Training

Preparation for Training

Pilot Training

Step Five: Deliver Effectively

Step Five Summary

The Trainer as Communicator

How to Give an Effective Presentation

Accommodating Diversity and

Multiple Generations


Step Six: Get Learners Involved

Step Six Summary

Working with Groups

Dealing with Diffi cult Behaviors

Techniques for Getting Learners Involved

Step Seven: Get Feedback

Step Seven Summary

Putting Objectives to the Test

Determining What to Measure

When and How Much to Evaluate

Software Evaluation Tools

Step Eight: Improve Continuously

Step Eight Summary

Training Skills Revisited

Strengthening Training Skills

The Trainer’s Portfolio

Technology and Training

A Word About Ethics

Eight Steps to Effective Training:

A Summary

Appendix A: Resources for the First-Time Trainer

American Society for Training and


Training Magazine

Web Searches

Appendix B: Additional Trainer Guidelines

Guidelines for How People Learn (Step Three)

Guidelines for Dealing with Multiple Generations

in the Workplace (Step Five)

Guidelines for Evaluating Training

(Step Seven)

Guidelines for Determining Return on Investment

(ROI) (Step Seven)

Professional Development Guidelines

(Step Seven)


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