The Experience Effect

Engage Your Customers with a Consistent and Memorable Brand Experience

The Experience Effect

Author: Jim Joseph
Pub Date: May 2010
Print Edition: $24.95
Print ISBN: 9780814415542
Page Count: 240
Format: Hardback
e-Book ISBN: 9780814415559

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Overview

Customers don't just buy products. They buy an experience. Here's how to create one through your marketing.

The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respond to the marketing message, the advertising, the sales approach, the website, the interaction with company personnel, and more.

When all these elements come together to form a seamless experience, the customer is left with a feeling of satisfaction that ultimately builds loyalty. Jim Joseph calls this ideal combination the “experience effect,” and in this book he shows how any business can create one for its brand. Filled with practical advice and real-life examples, The Experience Effect shows readers how to:

Understand their brand’s target audience • Conduct more effective market research • Connect with customers on an emotional level • Establish appropriate and engaging customer touchpoints • Link digital and nondigital media • Perform a gap analysis of their brand’s marketing • And more

Whatever the business, whatever the size, The Experience Effect will help companies create a simple yet powerful brand experience that resonates purpose fully, consistently, and continuously with customers.

About the Author

JIM JOSEPH (New York, NY) is an award-winning marketing professional who specializes in building consumer brands. His client experience includes blockbuster brands like Kellogg’s, Kraft, Cadillac, Tylenol, Clean & Clear, and Wal-Mart.

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