The Real-Time Contact Center
Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Author: Donna Fluss
Pub Date: August 2005
Print Edition: $27.95
Print ISBN: 9780814414439
Page Count: 208
Format: Paper or Softback
e-Book ISBN: 9780814429082
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Call Center Magazine: "...a book that makes a powerful argument for turning your call center into the kind of corporate asset that executives only dream about."
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