Table of Contents

CONTENTS

Acknowledgments

Introduction

PART I—Emotional Intelligence

Chapter 1: What Is EI?

Chapter 2: The Business Connection

Chapter 3: Inspiring Workplaces

Chapter 4: Success Throughout Your Life

PART II—The Inner World

Chapter 5: Emotional Self-Awareness

Chapter 6: Assertiveness

Chapter 7: Self-Regard

Chapter 8: Self-Actualization

Chapter 9: Independence

PART III—The Outer World

Chapter 10: Empathy

Chapter 11: Healthy Relationships

Chapter 12: Social Responsibility

PART IV—Adaptability

Chapter 13: Problem Solving

Chapter 14: Reality Testing

Chapter 15: Flexibility

PART V—Stress Management

Chapter 16: Stress Tolerance

Chapter 17: Impulse Control

PART VI—General Mood

Chapter 18: Happiness

Chapter 19: Optimism

PART VII—EI in Your Life

Chapter 20: Assessing Your EI—Getting Real About Your Life

Chapter 21: Increasing Your EI—Where Do I Begin?

Appendix I: Questions and Answers

Appendix II: Mini EI Quiz

Appendix III: Recommended Reading

Appendix IV: Websites

Appendix V: Organizations for Boosting EI

Index