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Just Listen
Discover the Secret to Getting Through to Absolutely Anyone

Author: Mark Goulston
Pub Date: September 2009
Print Edition: $24.95
Print ISBN: 9780814414033
Page Count: 256
Format: Hardback
e-Book ISBN: 9780814414040
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Table of Contents
CONTENTS
Foreword by Keith Ferrazzi xv
Acknowledgments xvii
SECTION I The Secret to Reaching Anyone
1 Who’s Holding YOU Hostage?
2 A Little Science: How the Brain Goes from “No” to “Yes”
SECTION II The Nine Core Rules for Getting Through to Anyone 25
3 Move Yourself from “Oh F#@& to OK”
4 Rewire Yourself to Listen
5 Make the Other Person Feel “Felt”
6 Be More Interested Than Interesting
7 Make People Feel Valuable
8 Help People to Exhale Emotionally and Mentally
9 Check Your Dissonance at the Door
10 When All Seems Lost—Bare Your Neck
11 Steer Clear of Toxic People
SECTION III 12 Quick and Easy Ways to Achieve Buy-In and Get Through
12 The Impossibility Question
13 The Magic Paradox
14 The Empathy Jolt
15 The Reverse Play, Empathy Jolt #2
16 “Do You Really Believe That?”
17 The Power of “Hmmm . . .”
18 The Stipulation Gambit
19 From Transaction to Transformation
20 Side by Side
21 Fill in the Blanks
22 Take It All the Way to “No”
23 The Power Thank You and Power Apology
SECTION IV Putting It All Together: Fast Fixes for Seven Challenging Situations
24 The Team from Hell
25 Climbing the Ladder
26 The Narcissist at the Table
27 Stranger in Town
28 The Human Explosion
29 Getting Through to Yourself
30 Six Degrees of Separation
Afterword
Index
About the Author
Keynotes/Workshops
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