Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

 Just Listen

Author: Mark Goulston
Pub Date: September 2009
Print Edition: $24.95
Print ISBN: 9780814414033
Page Count: 256
Format: Hardback
e-Book ISBN: 9780814414040

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Overview

The skills you need to get through to anyone—when a job, a sale, a deal, or a relationship hangs in the balance.

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades.

Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies. Just Listen reveals how to:

• Make a powerful and positive first impression

• Listen effectively

• Make even a total stranger—a potential client, perhaps—feel “felt”

• Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset

• Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more

Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

About the Author

MARK GOULSTON (Los Angeles, CA) is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and “Solve Anything with Dr. Mark” for Tribune Media Services, and is frequently called upon to share his expertise by the media including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.

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