The New Manager's Tool Kit

21 Things You Need to Know to Hit the Ground Running

The New Manager's Tool Kit

Authors: Don Grimme, Sheryl Grimme
Pub Date: November 2008
Print Edition: $16.95
Print ISBN: 9780814413067
Page Count: 256
Format: Paper or Softback
e-Book ISBN: 9780814413074

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Table of Contents





A Tool Kit for Today’s Workplace, 1


Leading People, 6
What Do Employees Want? 6

TOOL #1: 

Turn On Talent … and Turn Off Turnover, 9

TOOL #2: 

Unleash Their Productivity, 25

TOOL #3: 

Balance Their Work and Life, 33


Different Strokes, 38
Individual Differences, 38

TOOL #4:

Embrace Diversity, 41
TOOL #5: 

Get a Grip on Generations, 57

TOOL #6: 

Focus on Ability, 65


Leader Effectiveness, 78
Open Two­Way Communication, 78
TOOL #7: 

Tell Them What Worked … and What Didn’t, 81

TOOL #8: 

Ask Them … Then Listen, 89


Optimizing Contributions, 96
The Three Strategies … and a Precursor, 96

TOOL #9: 

Diagnose Problems, 99

TOOL #10: 

Coach the Good Ones … and the Not So Good, 103

 TOOL #11: 

Mentor the Great Ones, 110

 TOOL #12:

Turn On Teamwork, 114



Personal and Interpersonal Effectiveness, 120

Life Skills, 120

TOOL #13: 

Blow Away Burnout, 123

 TOOL #14: 

Stay on Top of Stress, 133

 TOOL #15: 

Accentuate the Positive, 139

 TOOL #16:

Assert Yourself … and Deal with “Difficult” People, 151

 TOOL #17: 

Own Your Anger … Don’t Let It Own You, 161

 TOOL #18: 

Rise to the Challenge of Change, 172


Eliminating Conflict,  178

Barriers to an Effective Workplace,  178

TOOL #19: 

Prevent All Forms of Harassment,  181

TOOL #20: 

Prevent Workplace Violence,  197

TOOL #21:

Defuse and Protect,  214

 Afterword,  222



Ten Tips to Protect Against Harassment Charges,  223


Ten Steps to Manage Workplace Violence,  227


The Impending Leadership Crisis,  232

 Resource Guide—Books and Websites Organized by Tool,  239

 INDEX  251


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