How to Tell Anyone Anything

Breakthrough Techniques for Handling Difficult Conversations at Work

 How to Tell Anyone Anything

Author: Richard S. Gallagher
Pub Date: June 2009
Print Edition: $14.95
Print ISBN: 9780814410158
Page Count: 240
Format: Paper or Softback
e-Book ISBN: 9780814410165

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Table of Contents

Contents

Acknowledgments

Introduction: A New Way of Looking at Dialogue

Section I: The Basics

Chapter 1. Why We Stink at Difficult Conversations—

And How We Can Change

Chapter 2. How to Have Painless Conversations: The CANDID Approach

Section II: The CANDID Approach in Detail

Chapter 3. Compartmentalize Your Message: The Neutral Zone

Chapter 4. Ask Questions: From Furious to Curious

Chapter 5. Normalize: It’s OK, Really

Chapter 6. Discuss the Issue: Just the Facts

Chapter 7. Incentivize: It’s All About Them

Chapter 8. Disengage from the Discussion: Making a Good

Last Impression

Section III. The Advanced Course

Chapter 9. Reframing: Making Difficult Messages Painless

Chapter 10. Managing the Dialogue: Response and Counter-Response

Chapter 11. You Don’t Say: Phrases to Avoid

Chapter 12. How to Receive Feedback

Section IV. Putting It into Practice

Chapter 13. Case Studies: Creating Painless Discussions in Real Life

Chapter 14. Troubleshooting the Mechanics

Epilogue: Summing It All Up 189

Appendix A: The Painless Conversation Worksheet

Appendix B: Strength-Based Psychology:

The Basis of Painless Communication

Index

About the Author

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