The EQ Interview

Finding Employees with High Emotional Intelligence

The EQ Interview

Author: Adele B. Lynn
Pub Date: June 2008
Print Edition: $16.00
Print ISBN: 9780814409411
Page Count: 192
Format: Paper or Softback
e-Book ISBN: 9780814410899

Buy the book:

Buy the book thru Barnes and Noble. Buy the book thru AMAZON. Buy the book thru indiebound. Buy the eBook.
See other vendors.


Table of Contents

CONTENTS

1 Introduction 1

2 The Five Areas of Emotional Intelligence and the EQ Job Competencies 7

3 Self-Awareness 15

Competency 1: Impact on Others 16

Competency 2: Emotional and Inner Awareness 20

Competency 3: Accurate Assessment of Skills and Abilities 26

4 Self-Control or Self-Management 33

Competency 1: Emotional Expression 35

Competency 2: Courage or Assertiveness 39

Competency 3: Resilience 42

Competency 4: Planning the Tone of Conversations 47

5 Empathy 53

Competency 1: Respectful Listening 54

Competency 2: Feeling the Impact on Others 56

Competency 3: Service Orientation 58

6 Social Expertness 65

Competency 1: Building Relationships 68

Competency 2: Collaboration 71

Competency 3: Conflict Resolution 74

Competency 4: Organizational Savvy 78

7 Personal Influence: Influencing Self 85

Competency 1: Self-Confidence 86

Competency 2: Initiative and Accountability 91

Competency 3: Goal Orientation 94

Competency 4: Optimism 98

Competency 5: Flexibility and Adaptability 101

8 Personal Influence: Influencing Others 111

Competency 1: Leading Others 112

Competency 2: Creating a Positive Work Climate 116

Competency 3: Getting Results Through Others 121

9 Mastery of Purpose and Vision 129

Competency 1: Understanding One’s Purpose and Values 130

Competency 2: Taking Actions Toward One’s Purpose 133

Competency 3: Authenticity 135

10 The EQ Fraud and Other Warning Signs 141

All One-Sided: Too Good to Be True 142

Other Behavior Trends 146

A Word About Instinct 151

11 A Final Word 153

Appendix 1. Emotional Intelligence Table of Competencies 157

Appendix 2. Questions by Area and Competencies 161

Index 181

About the Author 185

Search the full text of this book

Share

Order Now!

For single copy purchases of any AMACOM title, you can connect directly to the online retailer of your choice, from the list below, to buy the title you have selected. Most of our links will take you directly to that title on the site, making your shopping experience easier. You can also visit your local retailer, and if the book is not on their shelves they can special order it for you.

Retailers: Please contact us to change or add a listing.

Buying in Bulk?

We have very competitive discounts starting at 5 copies, as well as personal service, for bulk orders. Simply contact our Special Sales Department. Call 800-250-5308 or 212-903-8420 and ask for Special Sales. You can also email: SpecSlsWeb@amanet.org