The EQ Interview

Finding Employees with High Emotional Intelligence

The EQ Interview

Author: Adele B. Lynn
Pub Date: June 2008
Print Edition: $16.00
Print ISBN: 9780814409411
Page Count: 192
Format: Paper or Softback
e-Book ISBN: 9780814410899

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Table of Contents


1 Introduction 1

2 The Five Areas of Emotional Intelligence and the EQ Job Competencies 7

3 Self-Awareness 15

Competency 1: Impact on Others 16

Competency 2: Emotional and Inner Awareness 20

Competency 3: Accurate Assessment of Skills and Abilities 26

4 Self-Control or Self-Management 33

Competency 1: Emotional Expression 35

Competency 2: Courage or Assertiveness 39

Competency 3: Resilience 42

Competency 4: Planning the Tone of Conversations 47

5 Empathy 53

Competency 1: Respectful Listening 54

Competency 2: Feeling the Impact on Others 56

Competency 3: Service Orientation 58

6 Social Expertness 65

Competency 1: Building Relationships 68

Competency 2: Collaboration 71

Competency 3: Conflict Resolution 74

Competency 4: Organizational Savvy 78

7 Personal Influence: Influencing Self 85

Competency 1: Self-Confidence 86

Competency 2: Initiative and Accountability 91

Competency 3: Goal Orientation 94

Competency 4: Optimism 98

Competency 5: Flexibility and Adaptability 101

8 Personal Influence: Influencing Others 111

Competency 1: Leading Others 112

Competency 2: Creating a Positive Work Climate 116

Competency 3: Getting Results Through Others 121

9 Mastery of Purpose and Vision 129

Competency 1: Understanding One’s Purpose and Values 130

Competency 2: Taking Actions Toward One’s Purpose 133

Competency 3: Authenticity 135

10 The EQ Fraud and Other Warning Signs 141

All One-Sided: Too Good to Be True 142

Other Behavior Trends 146

A Word About Instinct 151

11 A Final Word 153

Appendix 1. Emotional Intelligence Table of Competencies 157

Appendix 2. Questions by Area and Competencies 161

Index 181

About the Author 185

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