Tell Me How I'm Doing

A Fable About the Importance of Giving Feedback

 Tell Me How I'm Doing

Author: Richard L. Williams, Ph.D.
Pub Date: June 2007
Print Edition: $14.95
Print ISBN: 9780814409305
Page Count: 128
Format: Paper or Softback

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Table of Contents

"Preface

Acknowledgments

Chapter 1: The Experiment

Complete This Statement

The Invisible Man

Chapter 2: The Wake-Up Call

Next Class with the Coach

The Feedback Instrument

The Ten Dimensions

Opportunity for Improvement (OFI)

Five Things to Know About Feedback

Trouble Concentrating

Chapter 3: The Feedback Bucket

The Metaphor

Holes in the Bucket

Team Meetings

An Unexpected Question

Chapter 4: Types of Feedback

Next Classroom Session

A Bucket Shot Full of Holes

Three Steps for Scott

Chapter 5: Blinding Flash of the Obvious (BFO) & Food Always Works (FAW)

Manager in the Hallway

The Third Step

Chapter 6: What to Reinforce

Three Steps at Home

The Abused Woman

Chapter 7: Reinforcing the Positive

The Next Training Session

The Targets at SeaWorld

Boys’ Bedrooms

Supportive Feedback Formula

Chapter 8: Corrective Feedback -- The Tough One

Two Directions

The Pressure for Profit

This Isn’t Easy

Common Methods of Changing Behavior

Steps of Corrective Feedback

Behavior, Performance, and Results

The Dinner Date

Corrective Feedback with Questions

A Ton of Questions

Problem and Solution Ownership

Assertive Statements to Correct Behavior

Chapter 9: The Challenge Is Making It Happen

Time to Support

Manager in the Hallway

Time to Correct

Graduation

Time for a Vacation

Appendix

Directions for Administration

Feedback Assessment Inventory Instrument

Scoring Part One

Scoring Part Two

Graphing Totals

Interpretation"

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