Overview

Extensively updated, a must-have guide to handling the most challenging coworkers.

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to:

understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable

This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

About the Authors

William Lundin, Ph.D. and Kathleen Lundin (Whitewater, WI) are the authors of When Smart People Work for Dumb Bosses.

Michael S. Dobson (New York, NY) is a consultant and popular seminar leader in project management, communications, and personal success. He is the president of his own consulting firm whose clients include Calvin Klein Cosmetics and the Department of Health and Human Services. He is the author of several books including Managing Up (978-0-8144-7042-8).