Leading with Kindness
How Good People Consistently Get Superior Results
Authors: William F. Baker, Michael O'Malley, Ph.D.
Pub Date: August 2008
Print Edition: $24.95
Print ISBN: 9780814401569
Page Count: 256
e-Book ISBN: 9780814401750
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Building Organizational Resilience
What Kind Leaders Do to Help Their People Adapt
- Provide a moral compass. Life is so much easier when the solution to corporate dilemmas and adversity is simply doing the right thing. It also becomes easier when actions are taken with a clear set of criteria and purposes in mind. Possible responses are narrowed to those that are consistent with corporate values and support the fulfillment of some larger mission through one’s work. For better or worse, it is much easier to carry on when backed by the conviction that you did the right thing for the right reasons.
- Encourage an active approach to problem solving. Being well-equipped to handle whatever comes along makes it easier to cope with even the worst case scenarios. Having procedures in place to carefully examine issues, having the required resources and tools to gather information and probe for answers, and having the knowledge and confidence are all critical. Good kind leaders invest substantial time and resources in employee training, process review and drill, and problem-solving procedures.
- Create extensive support networks. Successful kind leaders discourage over-reliance on themselves for answers to all corporate ailments. They don’t abandon their own role in providing encouragement and support, but emphasize that the organization itself is a superb reservoir of talented, cooperative colleagues. To encourage exchange among employees, these leaders create cross-company forums to discuss and debate issues and often introduce formal mentoring programs. Knowing you have the willing, competent support of others works wonders to buffer the debilitating effects of adversity.
- Embrace change. Adaptation proceeds more peaceably if people perceive the challenges associated with change as a part of the natural order. The best kind leaders anticipate and welcome change as an opportunity rather than an inconvenience or, even worse, a hardship. An attitude of realistic optimism supports not only organizational resilience, but also a company-wide commitment to continuously pursuing improvements.
Adapted from LEADING WITH KINDNESS: How Good People Consistently Get Superior Results by William F. Baker, Ph.D., and Michael O’Malley, Ph.D. (AMACOM 2008).
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